You can place an order with us by submitting your request via a formal Purchase Order to sales@harveydistributors.com.au

Please ensure the following information is detailed on your order so that we can process your request correctly and deliver goods to you accurately.

When placing an order with us, we require the following information listed below to be emailed to sales@harveydistributors.com.au

(If you haven’t been quoted, please advise and we can have a Sales Representative review for you)

Once this information is received, we can proceed with processing your order in our system.

NOTE: Goods and Services will be invoiced at the prices prevailing at the time an order for goods or services is accepted by Harvey Distributors.

Price and availability of items? Or I would like to receive a quote for some items I’m interested in purchasing, how do I request this?

You can call us anytime between 8am-5pm Monday to Friday on 08 8935 2900 or email sales@harveydistributors.com.au for review and response by the team regarding pricing and availability of stocked items.
If you would like to be linked in with a Sales Representative to discuss products, product specifications and pricing for ongoing purchase we can assist you.

Email your details and a list of the products you are wishing to purchase to the Customer Service Team. We can then pass your details onto the relevant Sales Representative.
Please ensure you let us know where you are located and if you have any other specific requirements that might be of benefit for us to know to assist following up your query.

The Customer Service Team is always happy to assist you with an update, you can call us or email to request for an ETA/Status update on your order.

Please ensure you have your order number ready to provide the Customer Service Team when you contact us.

You can call us anytime between 8am – 5pm Monday to Friday on 08 8935 2900 or email sales@harveydistributors.com.au for review and response by the team.

You can place an order with us without a formal account which will be actioned as a cash sale.

This can be actioned by ordering via the website which will come through to Customer Service for processing or you can email or call us with all your requirements (see above
details required under “How do I place an order with Harvey Distributors?)

The order would be a prepayment transaction and you would be required to pay up front for your order. Once your order is received and loaded into our system, a member of our team will contact you to facilitate payment.

Should you wish to open a credit account with us, please request a credit application form from our team sales@harveydistributors.com.au

Trade references and other background checks of your business will be conducted to validate your details so that we can then process your application.

Yes, orders are available for collection through our showroom at 18 Winnellie Rd, Winnellie NT 0820. Please ensure that you notify us at the time of placing your order that you wish to do so.

Once your order is processed, we will notify you when goods are available for collection.

Credits are actioned by our Customer Service Team, after a thorough investigation is conducted pertaining to the reason you believe a credit should be raised.

The team may require additional information from you to assist with the enquiry so please ensure you have as much information as possible to provide, this will include a copy of the invoice, the purchase order your request relates to, details of what you believe has occurred in error, contact details for the relevant person for follow up regarding the query and should damage/faulty goods be part of your request we ask that photos be provided to assist.

To request a credit review, please email sales@harveydistributors.com.au with the above-mentioned information so that the team can review and respond.

Other than for defective Goods (where the customer notifies Harvey Distributors of the defect within fourteen (14) days from the date of invoice), goods may only be returned with the prior approval of Harvey Distributors and a restocking fee of 20% of the value of the goods may be payable by the customer to Harvey Distributors at the sole discretion of Harvey Distributors.

** No Goods may be returned without the relevant invoice number being quoted and notification with confirmation of acceptance being received from Harvey Distributors. **
Depending on the circumstances around the return, you may be required to pay/arrange the freight for the return (example, you have over-ordered, you have ordered the wrong item).

Return paperwork is required to accompany all incoming stock into our warehouse, please contact Customer Service via email sales@harveydistributors.com.au and detail your request so that we can review and facilitate collection and return slips.

Orders received for Goods which are "out of stock" will be placed on "back order" unless otherwise requested by the Applicant. Such Goods will be consigned as soon as they become available, unless the Applicant notifies Harvey Distributors before the Goods are consigned that the Goods are no longer required.

Harvey Distributors will deliver the Goods to the Applicant’s nominated address even if the Applicant is not present at the address. If you are aware that you will not be available at the time of delivery, prior contact should be made to arrange an agreed safe place and acceptance to leave your goods.

Claims by the Applicant as to non-delivery shall only be accepted within twenty-eight (28) days after despatch of the Goods.

All deliveries within the Darwin, Palmerston and Darwin Rural areas (Northern Territory) are made free of charge.

All deliveries outside of these areas will be made via your nominated freight provider charged to the receiving customer.